By Meredith Cohen
On Saturday, September 17th, 2016, a group of Lawliners ventured to Prospect Park for the 12th Annual Race for the Kids – part of Nickelodeon’s Worldwide Day of Play. The event, sponsored by Big Brothers Big Sisters of NYC, hosted over 4,000 people and raised close to $500,000 to provide mentorship services to children all around NYC.
Prior to the event, Lawline held our annual bake sale to raise money for the race. We brought in over $300 selling our homemade goodies to people throughout the building, and our total contribution was $531.
Our walking team consisted of Ann, Kathleen, Meredith C., and Alejandra, while Meredith D ran the race (and set a personal record for her time!). We had perfect weather to walk through the park, and it was wonderful, as always, to see so many young kids having a blast with their Big Brothers and Big Sisters. At the end of the race, the park was full of activities for the kids – bouncy castles, climbing walls, music, and more – that made all of us nostalgic for childhood.
All in all, it was a great day in the park to spend time with coworkers and kids, and to exhibit the core values of Play and Care!
The Core Values act as a compass of sorts, a set of guiding principles at Lawline. For the past two quarters we have had a friendly competition, one that helps us to recognize one another based on the Lawline Core Values: Care, Create, Act, Play, Grow. Nominations were submitted via handwritten notes and, after requests, via Google forms. Each submission included a Core Value instance, 1-2 sentences that related to the definition of one or more of the Core Values. Prizes were awarded to the individual who received the most nominations and the individual who submitted the most nominations. (more…)
Halloween was afoot and along with the witches brew, the Lawline offices were treated to a special visit from a certain red vest donning time traveler and a greying President of the United States. Yes, that’s right President Barack Obama and Marty McFly were answering phones and reporting credits for some of our Lawline customers. While Barack loved answering phones and joking with the Lawline crew, his favorite part was filming an impromptu promotional video for our upcoming Election Curriculum. Be on the look out for it, we will be posting it as soon as we have his presidential seal of approval. Barack and Marty embodied two of our most significant Lawline Core Values: Create and Play.
Because truly here at Lawline “We are idea generators. We believe that everything is possible. Imagination, resourcefulness, and enthusiasm win the day, every day. We have fun. We never take ourselves too seriously.”
It is no secret that customer service is essential in any business. It is the key element to building a great relationship with customers and in fostering growth in a business. At Lawline providing excellent customer service is not merely about understanding the intricacies of Adobe Flash Player or how to refresh on both a Mac and PC (Command R or F5). At Lawline providing excellent customer service is a perfect combination of these 10 things:
For the customer service team we are always finding ways to learn more about our products, our customers and the best ways to service them. We are always looking for ways to improve by seeking feedback and taking responsibility to learn how customers use our site and products. (more…)